Service disruption — 5 components

critical impact resolved Started Oct 1, 2026 20:28 UTC Resolved after 12 min Storefront & catalogue, Cart & checkout, Key delivery, Accounts & sign-in, Support & tickets

• Oct 1, 2026 20:40 UTC resolved
  All components have been reporting healthy for several consecutive checks. This incident is resolved.
• Oct 1, 2026 20:37 UTC investigating
  The set of affected components changed.
  
  Storefront & catalogue: major outage
  Cart & checkout: major outage
  Key delivery: major outage
  Accounts & sign-in: major outage
  Support & tickets: major outage
• Oct 1, 2026 20:32 UTC investigating
  The set of affected components changed.
  
  Storefront & catalogue: major outage
  Cart & checkout: major outage
  Key delivery: major outage
  Accounts & sign-in: major outage
  Marketplace sync: major outage
  Email notifications: major outage
  Support & tickets: major outage
• Oct 1, 2026 20:31 UTC investigating
  The set of affected components changed.
  
  Storefront & catalogue: major outage
• Oct 1, 2026 20:31 UTC investigating
  The set of affected components changed.
  
  Storefront & catalogue: major outage
  Cart & checkout: major outage
  Key delivery: major outage
  Accounts & sign-in: major outage
  Marketplace sync: major outage
  Email notifications: major outage
  Support & tickets: major outage
• Oct 1, 2026 20:28 UTC investigating
  Automated monitoring detected a problem and opened this incident.
  
  Storefront & catalogue: major outage
  Cart & checkout: major outage
  Key delivery: major outage
  Accounts & sign-in: major outage
  Support & tickets: major outage
  
  We are investigating.